It is important to add a heat pack to your airplantclub order if your plants will be shipped to a location with temps below freezing. We will also upgrade your shipping to priority so there is less time in transit.
If you do not add a heat pack to your order and your plants are damaged due to cold temps, we will not be held responsible for the damage and you will not be refunded.
If you DO add a heat pack to your order and there is still damage, then we will gladly refund you or send you a new batch of plants for free!
Email with any questions!